Who gets banned from Tim Horton’s?

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There’s nothing I like more than finding a good news story to use in class which gets the students talking. One story that never disappoints is the one about a man in St-Andrews who got banned from Tim Horton’s for complaining about the coffee.

To see the news footage of the story I like to use in my classes to spark a discussion, just click on the picture below.

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I’m also including the lesson plan I use to go with this video which was created by one of my ex colleagues, Ray O’Connell.

Lifetime ban

A. Pre-listening

  1. Do you enjoy drinking coffee? Do you enjoy Tim Horton’s coffee?
  2. Have you ever complained about the service or the coffee you’ve gotten from a Tim Horton’s?
  3. If you were to get a bad cup of coffee, would you complain?

B. Vocabulary

to make a scene                       lukewarm                    enforceable                  outlet

___________ (adj) (often disapproving) ~ (about sb/sth) not interested or enthusiastic

___________ a loud, angry argument, especially one that happens in public and is embarrassing

___________ (n) (business) a shop/store or an organization that sells goods made by a particular company or of a particular type

___________ (adj) to make sure that people obey a particular law or rule

C. Listening

1) Jimmy Craig got tired of ________________________________________________.

2) One customer has had issues with _________________________________________.

3) Jimmy Craig has no intention of __________________________________________.

D. Post-listening

  1. The community where Jimmy lives supports him.  T / F
  2. The owner of the Tim Horton’s restaurant issued a statement saying that Mr. Craig was acting in an angry way toward the staff.  T / F
  3. Mr. Craig is surprised by the letter he got from Tim Horton’s.  T / F
  4. Mr. Craig admits that he had an argument with the staff at the restaurant.  T / F
  5. Mr. Craig is not allowed in the restaurant under any circumstances.  T / F
  6. Mr. Craig doesn’t think the ban is legal.  T / F

E. Discussion

  1. If you were Mr. Craig, what would you do?
  2. If you had been the manager of the Tim Horton’s, what would you have done differently?

and here’s the CTV article which accompanies the video:

ARTICLE: (pictures, video and article taken from www.ctvnews.ca website)
CTV.ca News Staff
Published Tuesday, February 9, 2010 9:04PM EST

It’s one of the most unspeakable punishments any Canadian can imagine — a lifetime ban from the local Tim Hortons – and one a New Brunswick man is fighting back against.

Jimmy Craig, a New Brunswick paramedic, says he was banned from two local Tim Hortons’ stores because he complained about the decaf, but the company says it was because he was aggressive towards staff.

“I made a complaint to the store manager in 2008 and things changed for a while and the coffee got better and then, in 2009, it went back to the same thing — getting burnt coffee all of the time,” he told The Canadian Press.

PHOTOS

Jimmy Craig, a New Brunswick paramedic, says he was banned from two local Tim Hortons' stores because he complained about the decaf.

Jimmy Craig, a New Brunswick paramedic, says he was banned from two local Tim Hortons’ stores because he complained about the decaf.

After filing two complaints the company's corporate office, and meeting with a store manager, Jimmy Craig was given a letter informing him of the ban.

After filing two complaints the company’s corporate office, and meeting with a store manager, Jimmy Craig was given a letter informing him of the ban.

Tim Hortons' says that Jimmy Craig was banned from two local Tim Hortons' stores because he was aggressive towards staff.

Tim Hortons’ says that Jimmy Craig was banned from two local Tim Hortons’ stores because he was aggressive towards staff.

“There comes a point when you get tired of going back to the store to get it replaced. And it adds up when you drink three or four a day to throw almost $2 coffee away.”

But after filing two complaints the company’s corporate office, and meeting with a store manager, Craig was given a letter informing him of the ban.

Company spokesperson David Morelli said the staff at the St. Andrews, N.B. store could not please Craig, no matter what they did.

“He became increasingly aggressive with store staff and was impacting their ability to serve other customers,” Morelli said. “Our staff work long and hard to please each customer every day, but at some point we have to respectfully agree to disagree.”

Craig strongly denied he did anything aggressive to staff.

“I never broke any rules, that’s why it baffles me so much, I could see if I made a scene or something, but I didn’t,” he told CTV Atlantic.

“Some people asked me ‘Why do you go back?’ – well, I went back because it was convenient, it’s the only coffee shop open in town 24 hours,” he added. “It wasn’t bad all the time, but I was tired of burnt coffee.”

Craig said he plans to talk to a lawyer to see if the ban is enforceable. He says he doesn’t plan to buy his coffee at Tim Hortons anymore, but instead brew his own at home.

As a paramedic, however, he will be allowed to enter the stores to save a life -– but he won’t be able to get a coffee for his troubles.

With a report from CTV Atlantic’s Mike Cameron

Read more: http://www.ctvnews.ca/man-rails-against-personal-ban-from-tim-hortons-outlets-1.482386#ixzz2XnHkMehH

Enjoy!

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